Very helpful and efficient with competitive rates. Communication via internet was excellent. Difficulties finding suitable carers probably due to short notice and restrictions of coronavirus.

Can see a number of videos of prospective carers And ask questions. My problem getting someone with relevant experience. Had to ask for a replacement carer after a day and got another carer that lasted a week. .

I would have liked a greater choice of Carer, however this had to be arranged in a great hurry with limited choice and, although not easy at first, we are shaking down and the support for the Carer from the Company is excellent.

They have been extremely helpful and have provided an excellent carer

We have found Edyn Care extremely helpfull in providing a Live-In carer for our friend who is 92 years. They regularly contact us to follow up on the care she is receiving and any problems that may arise.

They haven't always found the right match but they have always been very efficient. That may be due to the virus. The carer right now is very good. They are quite inexpensive.

Very helpful and very responsive. The carers tend to be limited in terms of their background and location. Accent issues with the carer also. It didn't suit my father having live in care but in terms of finding him care on discharge from hospital I couldnt fault them as a company, they were very helpful and very responsive so I would recommend them for others.

They sorted things very quickly initially. When current carer goes on leave its a bit slower to cover but thats totally understandable. I am very satisfied with the overall package and the carer is a gem.

Great communication in finding carer, but post care not as good. Very responsive in first instance but then slowed up in post placement support. I would still recommend them however.

Quick and efficient with a wide range of choice and they were able to deliver a great carer.

promedica 24

way too many terms and conditions. makes it difficult to decide length of care and costs of contract terminations, together with periods you get a carer for. thats why ive downrated their vakue for money,

Great service

Good Value Live-In Care

The level of care has been excellent, Care workers are all Polish. They are self employed but are managed and trained by Promedica24. . Carers typically travel from Poland to undertake assignments of 6-8 weeks. The company's administration and structure of management has been difficult to understand but it works. Because carers are independent contractors Promedica24 cannot guarantee continuity of service using the same carers.

Could do better

Consistency in care for dementia suffers is important my parents had 9 different carers in 2 months it was a shambles

I did not realise before i joined the agency to get care for the relative that all the carers are from abroad. This is a problem, not been able to understand them, there skills are very limited.In fairness to the agency, they have tried to get a fluent engilsh speaking carer, but for the future, not sure what route we will be taking next.

Put in touch directly with carer so can match care package exactly. No agency

Looking for care

I found the live in care very expensive and would not recommend, sorry.

Live in care for parents with dementia

I am thrilled with the care my parents are receiving , the carers are from very different backgrounds but the support and kindness and care they have all shown has been excellent. My parents don’t like having care but have accepted the carers sent with no issues

Good carer on 1st uk job. Kind, thoughtful & very patient-orientated. Little experience uk cooking. The care provider got our home address wrong on several occasions when sending the carer and in a subsequent office visit (despite clear records on file). Overall, an expensive, agency, and in my view this could not be justified, or re-negotiated. From an agency perspective, it should have been worth keeping a good paying self-funding client.