Very helpful and efficient with competitive rates. Communication via internet was excellent. Difficulties finding suitable carers probably due to short notice and restrictions of coronavirus.

Can see a number of videos of prospective carers And ask questions. My problem getting someone with relevant experience. Had to ask for a replacement carer after a day and got another carer that lasted a week. .

I would have liked a greater choice of Carer, however this had to be arranged in a great hurry with limited choice and, although not easy at first, we are shaking down and the support for the Carer from the Company is excellent.

They have been extremely helpful and have provided an excellent carer

We have found Edyn Care extremely helpfull in providing a Live-In carer for our friend who is 92 years. They regularly contact us to follow up on the care she is receiving and any problems that may arise.

They haven't always found the right match but they have always been very efficient. That may be due to the virus. The carer right now is very good. They are quite inexpensive.

Very helpful and very responsive. The carers tend to be limited in terms of their background and location. Accent issues with the carer also. It didn't suit my father having live in care but in terms of finding him care on discharge from hospital I couldnt fault them as a company, they were very helpful and very responsive so I would recommend them for others.

They sorted things very quickly initially. When current carer goes on leave its a bit slower to cover but thats totally understandable. I am very satisfied with the overall package and the carer is a gem.

Great communication in finding carer, but post care not as good. Very responsive in first instance but then slowed up in post placement support. I would still recommend them however.

Quick and efficient with a wide range of choice and they were able to deliver a great carer.

I think we do it well, with God's help

Previous good experience with Home Instead. Still good. As wife I live in.

Very responsive manager-led care

Dissatisfied

Don’t use this company ,promise you The world and come up with nothing The manager is a total let down

Highly Recommend Elder

Extremely efficient company. From the onset Elder took a genuine interest to determine the right carer for an elderly lady. They completely took the stress out of a stressful situation. As a client you receive a dedicated family support manager, there is no breakdown of communication, they actually DO what they say they’ll do! Very professional, very friendly and deliver what you need. I would highly recommend them.

A brilliant experience

Chances upon the advert on Facebook one Sunday evening. An Elder Care person phoned the following morning. After filling out a detailed form about our needs, which was swiftly followed up with a 15 minute phone interview, the Elder coordinator sent two video profiles of Carers she thought would suit. We chose one, and she proved excellent. Can’t rate Elder highly enough! My Dad enjoyed a fortnight’s care and companionship while I had a break. Will use Elder again as soon as I can!

Friendly staff will listen and work with you

Good service

The whole process was efficient and speedy but certain things that were stated didn’t happen eg cater would be COVID tested beforehand ( they do now) The only teething problem was a personality clash which can happen at any time.The care company are efficient knowledgable and thorough. We are pleased. The issue is COVID and its risks, nothing to do with Promedica24. We are happy.

Amazing process

From start to finish the process of finding a carer was carried out with empathy, speed and with my mum at the centre of the whole process. I cannot thank you and the Promedica team enough.