Very helpful and efficient with competitive rates. Communication via internet was excellent. Difficulties finding suitable carers probably due to short notice and restrictions of coronavirus.

Can see a number of videos of prospective carers And ask questions. My problem getting someone with relevant experience. Had to ask for a replacement carer after a day and got another carer that lasted a week. .

I would have liked a greater choice of Carer, however this had to be arranged in a great hurry with limited choice and, although not easy at first, we are shaking down and the support for the Carer from the Company is excellent.

They have been extremely helpful and have provided an excellent carer

We have found Edyn Care extremely helpfull in providing a Live-In carer for our friend who is 92 years. They regularly contact us to follow up on the care she is receiving and any problems that may arise.

They haven't always found the right match but they have always been very efficient. That may be due to the virus. The carer right now is very good. They are quite inexpensive.

Very helpful and very responsive. The carers tend to be limited in terms of their background and location. Accent issues with the carer also. It didn't suit my father having live in care but in terms of finding him care on discharge from hospital I couldnt fault them as a company, they were very helpful and very responsive so I would recommend them for others.

They sorted things very quickly initially. When current carer goes on leave its a bit slower to cover but thats totally understandable. I am very satisfied with the overall package and the carer is a gem.

Great communication in finding carer, but post care not as good. Very responsive in first instance but then slowed up in post placement support. I would still recommend them however.

Quick and efficient with a wide range of choice and they were able to deliver a great carer.

The Agency cares about the Carer's. It's not only about the Clients.

Very supporting and proactive through he on boarding process, had a minor hiccup with one of the careers who was totally unsuitable but this was resolved and action taken. Very happy with level of service being provided both by the live in career and also the care support group behind the scenes.

Turnover of carers is too much as continuity is essential

Fantastic care homy

My dad is very content living at Sunrise, he enjoys the food and the activities. The staff know him well and take good care of him. I needed to find a home quickly and COVID makes that very challenging, I was able to call to enquire, do a visit and pre-assessment the following day, he was then able to live in the home 2 days later and only had to self isolate for about 24 hours until the PCR test came back

Do not use

Terrible company - my poor dad was treated very badly we had 6 live in Carers over a 7 month period 4 of which had a safeguarding complaint upheld against them one was even investigated by the police. The hourly Carers were no better ,breaching data protection by discussing my dads care with other clients. Management refused to speak to us if we raised a concern and one Manager also breached GDPR sending staff personal details to us a client in error. Over the 8 months we were with them dad was

Elder care summary

Elder care was very good and responsive to customer requirements. Two carers we had were good but one not so good. Unfortunately it is down to some peoples attitude to work which Elder resolved immediately. Would recommend them as a provider.

Dad's care

I am very happy with the 2 live-in carers my dad now has. They are both very caring people who seem to have my dad's best interest at heart. He enjoys their company and appears to respond well to them. I also have a very good relationship with them which helps immensely as I live so far away. I am personally much more relaxed as I now know he is being cared for 24 hours a day and my dad, on the whole, feels confident that there is always someone around for him which helps his general state of

Excellent service from first contact.

Friendly, empathetic and informative from start. Have provided excellently matched carer for my father-in-law resulting in vast improvement in health and mood - he is happier now than he has been in years. Pricing structure is clear and very competitive. On line system for daily health and activity reports, accessible by family, really useful. Reviews from clients and staff were excellent and verified by our experience and we feel as if we are part of the 'Edyn family'. Cannot recommend highly e

Absolutely amazing

Absolutely amazing service. Jason has gone above and beyond to help me to find the right carer for my father.

Excellent care, but admin and organisation can be messy.