Excellent communication abd understanding

Very helpful and efficient with competitive rates. Communication via internet was excellent. Difficulties finding suitable carers probably due to short notice and restrictions of coronavirus.

Can see a number of videos of prospective carers And ask questions. My problem getting someone with relevant experience. Had to ask for a replacement carer after a day and got another carer that lasted a week. .

I would have liked a greater choice of Carer, however this had to be arranged in a great hurry with limited choice and, although not easy at first, we are shaking down and the support for the Carer from the Company is excellent.

They have been extremely helpful and have provided an excellent carer

We have found Edyn Care extremely helpfull in providing a Live-In carer for our friend who is 92 years. They regularly contact us to follow up on the care she is receiving and any problems that may arise.

They haven't always found the right match but they have always been very efficient. That may be due to the virus. The carer right now is very good. They are quite inexpensive.

Very helpful and very responsive. The carers tend to be limited in terms of their background and location. Accent issues with the carer also. It didn't suit my father having live in care but in terms of finding him care on discharge from hospital I couldnt fault them as a company, they were very helpful and very responsive so I would recommend them for others.

Very good care

Our mum moved into Cedars Care Home mid March 22 and we are delighted with the care she has received. She seems fairly settled, although of course not like her old home but unfortunately she could no longer live at home due to severe sight impairment.

Great staff

Everyone I have been in contact with at Elder have been very polite, helpful and made me feel as if they really care rather than just doing a job. I have been very happy with their service.

Expensive

£1500 per week, for what is technically 5 days a week is quite a lot to pay out for, especially as the person needing Care did not really need that much care, just overseeing in his own home. I would recommend only use an agency like this when things get much tougher for you and the person needs are greater. I am now looking at hiring independent carers rather than go through an agency, at huge savings.

this company went from excellent to very poor.

I did make a formal complaint but the person answering the complaint basically accused me of lying about some of the things I was not happy about; despite my having expert witnesses who could testify that my mother had been neglected for the last week we had them in.

Just switched from Helping hands to Elder.

Should have switched to Elder years ago. Helping Hands were a headache and heartburn for years. Their front line carers are good but the incredibly expensive unwieldy, inefficient organisation behind will cost you £250 a week more.

Excellent overall

Professional company

I liked the way I was able to choose a carer. I was sent a profile of 2 carers to care for my mother. A 30 minute interview online was arranged. It's always nice to have spoken to someone prior to them arriving to deliver care. Felt the process of setting up care was professional. Like the fact a registered nurse is part of the care team. The carer has been with my mother for just 4 days and can see my mother is very settled and happy. Previous company Helping Hands felt it was all about mo