Very helpful and efficient with competitive rates. Communication via internet was excellent. Difficulties finding suitable carers probably due to short notice and restrictions of coronavirus.

Can see a number of videos of prospective carers And ask questions. My problem getting someone with relevant experience. Had to ask for a replacement carer after a day and got another carer that lasted a week. .

I would have liked a greater choice of Carer, however this had to be arranged in a great hurry with limited choice and, although not easy at first, we are shaking down and the support for the Carer from the Company is excellent.

They have been extremely helpful and have provided an excellent carer

We have found Edyn Care extremely helpfull in providing a Live-In carer for our friend who is 92 years. They regularly contact us to follow up on the care she is receiving and any problems that may arise.

They haven't always found the right match but they have always been very efficient. That may be due to the virus. The carer right now is very good. They are quite inexpensive.

Very helpful and very responsive. The carers tend to be limited in terms of their background and location. Accent issues with the carer also. It didn't suit my father having live in care but in terms of finding him care on discharge from hospital I couldnt fault them as a company, they were very helpful and very responsive so I would recommend them for others.

They sorted things very quickly initially. When current carer goes on leave its a bit slower to cover but thats totally understandable. I am very satisfied with the overall package and the carer is a gem.

Great communication in finding carer, but post care not as good. Very responsive in first instance but then slowed up in post placement support. I would still recommend them however.

Quick and efficient with a wide range of choice and they were able to deliver a great carer.

Very pleased

Our carer was found quickly, after viewing several profiles. When she needed a week off, Elder arranged more interviews for us to choose from who were also excellent.

Quality care at a reasonable cost

Survey for Live in Care

The online and support provided while we look for care for my mother was very good and the lady who we spoke to was excellent. Unfortunately my mum became very ill and has been moved to a hospice Therefore we could take this any further with line in Care but thank you

Not Professional Care Company

Avoid wasting your time with this agency. Let us down 2 hours before the start of the contract. They left us with no care. They train carers online. Very unprofessional. They had plenty of notice to have two carers in place, but failed to arrive on the date agreed. Thankfully we have found my own carers now and couldn't be happier.

Poor service

Helping Hands have dealt with my complaint, but we were left without care for 24 hours on the day we found out my mum was end of life. Communication was poor. Also after my mum passed we never heard from them apart from a bill. The complaint appeared to be sorted but have not had a revised bill only a statement with old amount. Having said that Esther the carer was fantastic. Its just the offices that let us down

Care provider review

Lack of training for carers.

We specifically asked for experienced carers due to mums dementia. Since xmas we have had 7 carers 3 of whom have no experience. A safeguarding for drugs and no personal care undertaken since 28 January. Although we report to the agency you it is still not done. Would never recommend this company

promedica 24

way too many terms and conditions. makes it difficult to decide length of care and costs of contract terminations, together with periods you get a carer for. thats why ive downrated their vakue for money,

Great service